Effective Date: September 2026

Welcome to The Halee’s. These Terms & Conditions govern your use of our website, products, and services. By accessing our website or placing an order, you agree to these terms.

Please read them carefully before making a purchase.

1. About The Halee’s

The Halee’s is an online store offering medical scrubs and related products for healthcare professionals.

Throughout these Terms & Conditions, the terms “The Halee’s,” “we,” “us,” and “our” refer to The Halee’s, while “customer,” “you,” and “your” refer to users, visitors, and customers of our website.

2. Use of Our Website

You may use The Halee’s website for lawful personal shopping and informational purposes.

When using our website, you agree not to:

  • Use the website for unlawful or fraudulent purposes.
  • Attempt to interfere with the security or operation of the website.
  • Provide false or misleading information when placing an order.
  • Attempt to gain unauthorized access to accounts, systems, or website functionality.
  • Copy or misuse website content in violation of applicable intellectual-property rights.

We reserve the right to restrict access where we reasonably believe the website is being misused.

3. Product Information

We aim to provide accurate information about our products, including descriptions, photographs, colors, sizing, availability, and prices.

However, colors may appear slightly different depending on your screen, device, lighting, or display settings.

Customers should carefully review the product description, available colors, sizing information, price, and other product details before completing an order.

We may correct errors or update product information when necessary.

4. Product Availability

All products, sizes, and colors are subject to availability.

Adding an item to your cart does not necessarily reserve it. In rare circumstances, a product may become unavailable after an order has been submitted.

If we cannot fulfill an item in your order, we may contact you regarding available alternatives, cancellation, or any applicable refund.

5. Prices

Product prices are displayed on our website in the currency shown at the time of purchase.

The Halee’s may change product prices, promotions, discounts, or offers without prior notice. Any change will not normally affect an order already confirmed at an agreed price unless there has been an obvious pricing or technical error.

Applicable shipping or other charges will be communicated during the ordering process where relevant.

6. Orders

By placing an order, you confirm that the information you provide is accurate and that you are authorized to complete the purchase.

After receiving an order, The Halee’s may verify the information provided before processing or dispatching it.

We reserve the right to cancel or decline an order where reasonably necessary, including situations involving:

  • Incorrect customer information
  • Suspected fraudulent activity
  • Product unavailability
  • Payment issues
  • Obvious pricing or website errors
  • Delivery limitations

Where appropriate, we will attempt to notify the customer if an order cannot be fulfilled.

7. Payment

Customers must use one of the payment methods made available by The Halee’s during checkout or ordering.

Where payments are processed by third-party payment providers, those services may also be governed by their own terms and privacy policies.

An order may not be processed until any required payment or verification has been successfully completed.

8. Shipping & Delivery

We aim to deliver orders to serviceable locations through our available courier partners.

Estimated dispatch or delivery periods are provided for guidance and may vary due to the customer’s location, courier operations, public holidays, weather conditions, high order volumes, or circumstances outside our reasonable control.

Customers are responsible for providing an accurate name, active phone number, complete delivery address, city, and other information required for delivery.

For further information about serviceable locations, please refer to our Delivery Areas page.

9. Failed Delivery

Customers should ensure that someone is available to receive their parcel and that the contact number supplied with the order is active.

If delivery cannot be completed because of an incorrect address, unavailable recipient, unreachable phone number, or another customer-related issue, additional delivery charges may apply if the order needs to be shipped again.

10. Returns & Exchanges

Returns and exchanges are governed by The Halee’s applicable Return Policy and Exchange Policy.

Products generally need to remain unused, unworn, unwashed, unaltered, and in their original condition with applicable tags and packaging to qualify.

Customers should review the relevant policy before requesting a return or exchange.

Submitting a request does not automatically mean that the return or exchange has been approved. Returned products may be inspected before a final decision is made.

11. Incorrect, Damaged or Defective Products

If you receive an item that appears damaged, defective, or different from what you ordered, please contact The Halee’s customer support team promptly.

You may be asked to provide:

  • Your order number
  • Details of the problem
  • Clear photographs or video of the item

Our team will review the information and provide an appropriate solution in accordance with our applicable policies.

12. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

An order that has already been processed, packed, handed to a courier, or dispatched may no longer be eligible for cancellation.

Where cancellation is unavailable, the applicable Return or Exchange Policy may apply after delivery.

13. Promotions & Discount Offers

From time to time, The Halee’s may provide promotional offers, discounts, coupon codes, or special pricing.

Unless otherwise stated:

  • Promotions are available for a limited period.
  • Offers may be subject to product availability.
  • Certain products may be excluded.
  • Promotional codes may have specific eligibility requirements.
  • Multiple discounts may not be combined.

We reserve the right to modify or discontinue promotions, subject to applicable requirements.

14. Intellectual Property

Unless otherwise stated, content appearing on The Halee’s website—including our branding, logos, product photographs, graphics, written content, website design elements, and other original materials—is owned by or licensed to The Halee’s.

Such material may not be copied, reproduced, republished, distributed, commercially exploited, or used without appropriate authorization, except where permitted by law.

15. Customer Reviews & Submitted Content

If customers submit reviews, photographs, comments, feedback, or other content to The Halee’s, that content must not be unlawful, misleading, abusive, defamatory, or infringe another person’s rights.

We may moderate or remove inappropriate content from our website where reasonably necessary.

Any separate use of customer photographs or testimonials for marketing should be subject to appropriate permission or applicable terms.

16. Third-Party Services & Links

Our website may use or link to third-party services, including payment providers, courier companies, analytics services, or external websites.

These third parties operate independently and may maintain their own terms and privacy policies.

The Halee’s is not responsible for the content or independent practices of third-party websites that we do not control.

17. Privacy

Your privacy is important to us.

Information collected through our website and ordering process is handled in accordance with our Privacy Policy.

We encourage you to review that policy to understand how personal information may be collected, used, shared, retained, and protected.

18. Website Availability

We aim to keep our website accessible and operating correctly, but uninterrupted access cannot always be guaranteed.

The website may occasionally be unavailable because of maintenance, updates, technical problems, hosting issues, or circumstances outside our reasonable control.

We may modify, update, or discontinue website features when necessary.

19. Limitation of Liability

To the extent permitted by applicable law, The Halee’s will not be responsible for indirect or consequential losses resulting from circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any liability or consumer right that cannot lawfully be excluded or limited under applicable law.

20. Changes to These Terms

The Halee’s may update these Terms & Conditions periodically to reflect changes to our products, website, business operations, policies, or applicable requirements.

Updated terms will be published on this page with a revised effective date where appropriate.

Continued use of the website following an update will be subject to the terms then applicable, to the extent permitted by law.

21. Governing Law

These Terms & Conditions are intended to operate in accordance with the applicable laws of Pakistan.

Any dispute concerning an order, product, or use of our website should first be raised with The Halee’s so that we have an opportunity to resolve the matter directly.

Nothing in these terms limits any rights or remedies available under applicable law.

22. Contact Us

If you have questions regarding these Terms & Conditions, an order, delivery, return, or exchange, please contact The Halee’s customer support team through the contact details provided on our website.

When contacting us about an order, please include your order number so we can assist you efficiently.

The Halee’s — Wear Your Care.