At The Halee’s, we want you to feel comfortable and confident in your purchase. If the size or item you ordered isn’t quite right, you may request an exchange subject to the conditions outlined below.

Exchange Eligibility

You may request an exchange within 7 days of receiving your order. To qualify for an exchange, the product must:

  • Be unworn, unused, and unwashed.
  • Be returned in its original condition.
  • Have all original tags and packaging intact.
  • Be free from stains, odors, damage, or alterations.
  • Include your order number or valid proof of purchase.

Products that have been worn, washed, altered, damaged, or returned without their original tags may not be accepted for exchange.

Size Exchanges

If your Halee’s Scrub Set does not fit as expected, you may request another available size.

All size exchanges are subject to stock availability. If your requested size is unavailable, our customer support team will let you know what alternatives are available.

We recommend reviewing the size guide on the product page before ordering to help you select the most suitable size.

Product & Color Exchanges

Requests to exchange an item for another available product, size, or color may be accepted depending on stock availability and the applicable price difference.

If the replacement product has a different price, our team will inform you of any additional amount or adjustment before processing the exchange.

Damaged or Incorrect Products

If you receive an incorrect, damaged, or defective item, please contact The Halee’s as soon as possible after delivery.

Please provide your order number, details of the issue, and clear photographs or video of the product. Once the issue has been reviewed, our team will guide you through the exchange or replacement process.

Non-Exchangeable Items

An exchange may not be accepted if:

  • The product has been worn or used.
  • The product has been washed.
  • Original tags have been removed.
  • The product has been altered or customized.
  • The item has stains, odors, or customer-caused damage.
  • The exchange request is submitted after the applicable exchange period.
  • The item was sold as a final-sale or non-exchangeable product where clearly stated at purchase.

These conditions help us maintain appropriate quality and hygiene standards for all customers.

How to Request an Exchange

To request an exchange, contact The Halee’s customer support team within 7 days of receiving your order.

Provide your order number, the item you purchased, the reason for exchange, and the replacement size or option you require.

Please do not send your product back before contacting us. Our team will first review your request and provide the necessary exchange instructions.

Exchange Shipping Charges

For exchanges requested because of size selection, color preference, or change of mind, applicable courier or delivery charges are the customer’s responsibility.

If The Halee’s confirms that you received an incorrect, damaged, or defective product, our team will provide the appropriate instructions regarding replacement and shipping.

Exchange Processing

Once your returned item is received, our team will inspect it to ensure that it meets the exchange conditions.

After approval, the replacement product will be processed based on availability. Delivery times may vary depending on your location, courier service, and product availability.

Submitting an exchange request does not reserve a replacement item until the exchange has been confirmed.

Need Help With an Exchange?

If you’re unsure about sizing or need assistance with an existing order, contact The Halee’s customer support team before sending anything back.

Please keep your order number available so our team can assist you efficiently.

The Halee’s — Wear Your Care.