Below is a ready-to-publish Return & Exchange Policy page for The Halee’s. I’ve kept it suitable for a Pakistani e-commerce clothing/medical-scrubs store and avoided inventing a physical return address or contact details that I couldn’t verify.

Return & Exchange Policy

At The Halee’s, we want you to feel confident with every purchase. If your order isn’t quite right, our return and exchange policy is designed to make the process straightforward.

Please read the conditions below before requesting a return or exchange.

Eligibility for Returns & Exchanges

You may request a return or exchange within 7 days of receiving your order, provided that the item meets the following conditions:

• The item is unused, unworn, and unwashed.
• The item is in its original condition.
• All original tags and packaging are intact.
• The item has not been altered, damaged, stained, or otherwise used.
• You can provide your order number or proof of purchase.

Items that do not meet these conditions may not be eligible for return or exchange.

Size Exchanges

Ordered the wrong size? You can request an exchange for another available size within 7 days of delivery.

Size exchanges are subject to stock availability. If your preferred size is unavailable, our team will inform you about the available options.

We strongly recommend checking the product’s size guide before placing your order to help you select the most suitable fit.

Damaged, Defective or Incorrect Items

Every order should reach you in the condition you expect.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after receiving your parcel.

When contacting us, please provide:

• Your order number
• A brief description of the issue
• Clear photographs or video showing the item and issue

Once the issue has been reviewed and confirmed, our team will guide you through the appropriate replacement, exchange, or return process.

Items That Cannot Be Returned

For hygiene and quality reasons, we cannot accept items that have been:

Worn, washed, used, stained, altered, damaged after delivery, or returned without their original tags/packaging.

Items purchased under special clearance or final-sale promotions may also be non-returnable where this is clearly stated at the time of purchase.

How to Request a Return or Exchange

To start a return or exchange, contact The Halee’s customer support team and provide your order details and reason for the request.

Please do not send an item back without first contacting us.

Once your request has been reviewed, our team will provide instructions on where and how to return the product.

Return Shipping

For exchanges or returns requested because of size preference, change of mind, or another customer-related reason, return delivery charges are the customer’s responsibility.

If you received a verified defective, damaged, or incorrect product, The Halee’s will provide the appropriate instructions regarding return or replacement shipping.

We recommend using a reliable and trackable courier service when returning an item.

Refunds

Once we receive your returned item, it will be inspected to ensure it meets our return conditions.

If the return is approved, the applicable refund will be processed using the available refund method communicated by our team.

Please note that courier charges or other delivery fees may be non-refundable, except where the return results from an incorrect, damaged, or defective item supplied by The Halee’s.

The time required for a refund to appear may vary depending on the payment method or financial service provider.

Exchange Availability

All exchanges are subject to product and size availability.

We cannot guarantee that a requested size or option will remain available while an exchange is being processed. If the requested item is unavailable, our team will contact you with the available alternatives.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Orders that have already been processed or dispatched may no longer be eligible for cancellation and may instead need to follow the applicable return or exchange procedure.

Important Note

Please inspect your order shortly after receiving it. If there is an issue with your product, contacting us promptly makes it easier for our team to review and resolve the matter.

The Halee’s reserves the right to decline returns or exchanges when returned products do not meet the conditions described in this policy.

Need Help?

Have a question about your order, sizing, return, or exchange?

Our team is here to help.

Contact The Halee’s customer support with your order number and details of your request, and we’ll guide you through the next steps.

The Halee’s — Wear Your Care.